Privacy Policy

Introduction

At Jane Carter Solution® Hair Products, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By visiting our website or purchasing our products, you agree to the terms of this Privacy Policy.

What Information We Collect

Information you provide directly to us

We collect information you provide directly to us when you make a purchase, subscribe to our newsletter, fill out a form, participate in a contest or survey, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. This information may include:

Contact information such as your name, email address, mailing address, and phone number.
Payment information such as your credit/debit card number and billing address.
Demographic information such as your age, gender, ethnicity, and occupation.
Geolocation information if you allow your mobile device or web browser to transmit location data.
Social media information if you interact with us on social media platforms.
Any other information you provide directly to us such as product reviews, forum posts, survey responses, contest entries, and any other communications.

Information we collect automatically

We may automatically collect certain information about your visit to our website or your interactions with our communications. This information helps us understand how you use our website and services so we can improve your experience. This automatically collected information may include:

IP address which may reveal your general geographic location.
Device information such as your computer/mobile device operating system type/version, browser type/version, browser language, and device identifiers.
Website activity information including the web pages or products you view, links and ads you click, purchases you make, and any other actions on our website.
Cookies and other tracking technologies that assist us in collecting and analyzing information about your interactions with our website and services.

How We Use the Information We Collect

We use the information we collect for a variety of business purposes including:

Fulfilling your orders including processing payments, delivering products, and providing related customer service.
Improving our products and services by analyzing information about your use of our website and services.
Marketing and advertising by sending promotional communications, targeting advertising, and presenting relevant offers tailored to your interests. You can control whether you receive marketing communications as described in the Choices section below.
Conducting research and analysis about our website visitors, customers, products, services and more, including combining information we have with information from other sources.
Protecting against fraud, abuse, and illegal activity by detecting security incidents and protecting the rights and property of Jane Carter Solution® Hair Products, our customers, and others.
Debugging and repairing errors that impair functionality of our website or services.
Complying with legal obligations such as responding to subpoenas and court orders as required by applicable law, regulations, legal process, or governmental request.
Enforcing applicable agreements and policies including our Terms of Use, this Privacy Policy, and any other agreements between you and Jane Carter Solution® Hair Products.

How We Share the Information We Collect

We may share the information we collect about you in limited circumstances, including:

With third party service providers that perform services on our behalf like payment processing, order fulfillment, customer service, product research, infrastructure provision, information technology services, analytics, email delivery, auditing, marketing and advertising services. These third parties are only provided access to the information needed to perform their functions, and are required to protect your information.
Within the Jane Carter Solution® Hair Products family of companies including subsidiaries and affiliates, for business purposes like internal reporting, product development, and marketing.
With business transfer recipients if Jane Carter Solution® Hair Products undergoes a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or all or part of our assets are sold or acquired by another entity. Any such successor company would have the right to continue using your data in accordance with this Privacy Policy.
To comply with legal obligations like responding to subpoenas, court orders or other legal process requests.
To protect legal rights like enforcing our Terms of Use, protecting our intellectual property, enforcing your payment obligations, and protecting the rights or safety of Jane Carter Solution® Hair Products, our customers, or the public.
With your consent to share information with third parties for their own purposes subject to their privacy policies. For example, you may authorize us to connect our services with a third party app or website.
With aggregated and/or anonymized information that does not specifically identify you. For example, we may share anonymous usage data with our business partners.

Your Choices & Opt-Out Preferences

You have certain choices when it comes to how we communicate with you and what information we collect.

Email subscriptions: You can opt-out of receiving promotional emails from us by clicking the “unsubscribe” link at the bottom of any promotional email we send or by contacting us using the information below with the word UNSUBSCRIBE in the subject line. Opting out may prevent you from receiving email offers and updates from us even if they are not promotional in nature.
Direct mail preferences: If you receive direct mail from us, you can remove yourself from our direct mailing list by contacting us using the information below with the words REMOVE FROM DIRECT MAILING in the subject line.
Push notifications: If you have installed our mobile app, you can manage your push notification preferences through the settings on your mobile device. Most mobile devices allow you to turn off push notifications for all apps.
Cookies and online tracking: Most web browsers let you remove or reject cookies and limit or disable certain tracking functions. To learn more about how to manage cookies and tracking technologies, please review your browser or device settings. Keep in mind that disabling cookies and tracking technologies may interfere with the proper functioning of our website and services.
Do Not Track: Some Internet browsers include the ability for users to transmit “Do Not Track” or DNT signals. Since uniform standards for DNT signals have not been adopted, our website does not currently process or respond to DNT signals.
Targeted online ads: The advertising networks we use may allow you to request that they do not use information collected from cookies and other tracking technologies to serve targeted ads. However, this does not stop the ads from appearing altogether. It simply means the ads will not be tailored to your specific viewing interests. Check the privacy policies of the advertising networks to learn about any available opt-out programs.
Social media preferences: You can manage your data sharing preferences for any social media accounts you have connected with us by adjusting the privacy settings on those social media sites and apps.
California Consumer Privacy Act: California residents may be entitled to ask us for a notice describing what categories of personal information we share with third parties or affiliates for their direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with contact information for those third parties and affiliates. If you are a California resident and would like a copy of this notice, please submit a written request to us using the contact information provided below.

In all of the above cases, please allow sufficient time for your preferences to be processed. Requests received by us will be addressed in a timely manner.

Data Security & Retention

We make reasonable efforts to secure your personal information using industry standard safeguards like firewalls, encryption, and access control procedures. However, no data storage system or transmission can be guaranteed to be completely secure. As a result, while we strive to protect your information, Jane Carter Solution® Hair Products cannot ensure or warrant the full security of any information you provide to us.

We retain your personal information only as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children’s Privacy

Our website is intended for a general audience and is not directed at children. We do not knowingly collect or process any personal information from children under the age of 13 without prior parental consent. If you believe we may have collected information from a child under 13 without parental consent, please contact us immediately so we can delete the data.

Your California Privacy Rights

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (CCPA) including:

The right to know the categories of personal information we collect, use, and share about you; the specific pieces of personal information we collect about you; the categories of sources of the collected personal information; the business purposes for collecting and sharing the information; and the categories of third parties we share the information with.
The right to request deletion of your personal information that we have collected about you, subject to certain exceptions allowed under the CCPA.
The right not to receive discriminatory treatment if you exercise your privacy rights under the CCPA.

We are required to verify requests under these rights, so we may ask you to provide certain information to confirm your identity. Sensitive information will be deleted, but may be retained in restricted access logs or archives solely for legal compliance purposes. We will not discriminate against consumers who exercise their rights under the CCPA.

To make a CCPA request, please contact us using the information in the How to Contact Us section below. California residents may authorize an agent to make requests on their behalf by providing the agent with written permission to do so. We may deny requests where exceptions apply under the law.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in law, our information collection and use practices, the features of our website and services, or advances in technology. Please check this page periodically for updates. All changes are effective immediately upon posting. Continued use of our website or services after any change constitutes acceptance of the updated Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or our information handling practices, please contact us at:

Email: [email protected]

Phone: 1-800-123-4567

Consent

By using our website or purchasing our products, you consent to our collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not provide any personal information on our website or purchase our products.